Returns Policy

If, for any reason, you are not happy with the product that you have purchased on-line, Screaming Tangerine is happy to exchange the item/s or provide you with a credit note, providing that the product is returned to us undamaged and in its original condition.  It is the customer's responsibility to pay all freight charges to return the item.

If goods are faulty, wrongly described or different from a sample shown, you may choose between a refund, exchange or a credit. Please see instructions below for Defective Items.

Defective Items

Defective items must be returned to the following address:

Screaming Tangerine Returns PO Box xxxx Address Tobie, QLD. 4218

Items must be returned within (14) fourteen days of the puchase date to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.

How to return your item

1. Complete the on-line Contact Form, or contact Screaming Tangerine Customer Service team on 61+ (xx) xxxx xxxx. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number (RAN).  You must obtain a RAN number immediately so as to ensure that you are eligible for a replacement or refund.
2. Send your item to the return address provided. Please ensure that your RAN number is clearly displayed on the return packaging.
3. As soon as the return has been received, a replacement product will be shipped.

IMPORTANT

• The return must be received by screamingtangerine.com.au within (14) fourteen days of the RAN number being issued.
• Replacement product will only be shipped after the faulty item has been received by screamingtangerine.com.au.
• All returns must have a RAN number.
• Any item that is returned to screamingtangerine.com.au without a RAN number will be returned to sender.
• If you feel that your return falls outside of our policy, then you will need to complete the on-line Contact Form, or contact screamingtangerine.com.au Customer Service team on (xx) xxxx xxxx, to confirm if your return can be accepted.